Rental Terms & Privacy

1. Term & payments

• Month-to-month. The agreement starts on your Rental Agreement Date and continues month to month until ended.
• First payment. The agreement states that the first Monthly Rental Charge and a one-time, non-refundable administration fee are paid on the Rental Agreement Date.
• Due date. After that, rent is due on the same day every month (your "Monthly Due Date"), in advance, without notice or billing from us.
• Statements. No monthly bills or statements are sent unless you elect billing on your agreement. If you do, a $1.00 monthly service charge is added.
• Card on file. If you provide a credit card, you authorize charges on or near your due date for rent, taxes, insurance and other fees, unless you tell us otherwise. Keep your card details current. Manage payment options at (516) 613-2500 or storagexllc@gmail.com.
• Preferred payment. Check and/or online pay.

2. Late & other fees

• Late fee: if rent is not paid by the 5th day after your due date, a late fee of $20.00 or 18% of the monthly rent, whichever is greater, is charged (on or after the 6th day), for each month it applies.
• Pre-foreclosure fee: $85.00 if charges remain past due at close of business on the 30th day after your Paid Through Date. It must be paid by cash, credit card or certified funds. Personal or company checks are not accepted for past-due payments.
• Returned check: $25.00 service charge. After two returned checks, checks are no longer accepted.
• Partial payments are not accepted, except at our sole discretion. They do not stop a foreclosure or sale. Only full payment before the published auction date stops a scheduled sale.
• Cleaning / abandoned property: a reasonable cleaning fee of at least $50.00 if we have to clean the space or dispose of items left behind.

3. Access

• Access to your space and the facility is 24 hours a day, 7 days a week, including holidays (subject to change by the operator).
• If rent or other charges remain unpaid 5 days after the due date, access may be restricted or denied, unless prohibited by law. If you rent more than one space, a default on one is a default on all.
• You provide one lock for your space. Do not give us a key.
• We (or a government authority) may enter your space: with 3 days' prior written notice; after a 30-day default; in emergencies (imminent injury to persons or property); or as required by law. This can include removing your lock and relocating belongings if necessary.
• You are responsible for who you give access to. You can list other people authorized for access. We may, at our discretion, give them the gate code, unit number, account information and help with lock cutting.

4. Using your space & prohibited items

• Storage of personal property only. No alterations, no unlawful use, and no living in the space (people or animals). No loitering or interfering with other customers.
• Not allowed: food and perishable goods; hazardous, toxic, inherently dangerous or flammable materials; anything someone else has a right, title or interest in. Electricity use is not allowed unless agreed in writing.
• Not appropriate to store: jewels, furs, heirlooms, art works, collectibles or other irreplaceable or sentimental items. The agreement waives claims for sentimental value.
• Where sprinklers are installed, keep items at least 18" clear of the sprinkler head. Items too close may be moved at your expense.
• Liens: you confirm there are no liens on stored property other than the operator's. A Lienholders Addendum is required for any liened property and for each stored vehicle.
• No assigning, subleasing or sharing the space without our prior written consent.

5. Insurance

• You must keep insurance covering at least 100% of the actual cash value of everything you store, against water, fire, extended coverage perils, vandalism and burglary.
• If you are not fully insured, you bear the risk of loss. Your belongings are not insured by the operator.
• The agreement says the total value of stored property should not exceed $5,000 unless we agree in writing.
• Protection plan: at checkout you can choose your own renters/homeowners insurance or a U-Haul Safestor plan.

6. Liability & climate control

• Storage X is not a warehouseman, and no bailment is created. We do not take care, custody or control of your property, and everything is stored at your own risk.
• The agreement limits our liability for loss or damage from any cause, except our fraud, gross negligence or willful violation of law. You agree to indemnify us as described in the agreement. Maximum liability for any claim is $5,000.
• No promises of safety or security are made. Video recording devices are not monitored. There is no liability if alarm, video or sprinkler systems fail.
• Climate controlled spaces are heated and cooled depending on outside temperature. They don't provide a constant temperature or humidity, and specific ranges are not guaranteed.
• Sizes are approximate.

7. Moving out, refunds & proration

• Give at least 10 days' notice before vacating.
• First month's rent and other charges paid at signing are not refunded.
• No proration if your move-out date falls in a month you have already paid. If your notice gives a move-out date in a future rental month, rent for that month is prorated. Prepaid months you haven't occupied at all are refundable.
• Leave the space in the condition you received it. Anything left behind is considered abandoned.
• The operator may end the agreement with 15 days' written notice.

8. Unpaid rent: lien & sale

• Stored property is subject to the operator's lien from the date charges are due and unpaid. After reasonable notice, property may be sold in a commercially reasonable manner (including through an online auction provider) or at public sale under applicable law, with proceeds applied to the amount owed.
• You remain liable for any remaining balance, which may go to a collection agency. Unsold property may be disposed of.
• Before a lien sale, anyone claiming the property can stop the sale by paying all amounts owed in cash only.
• Sale information may be posted at storagexllc.com/auctions. See also our Public Sale page.

9. Changes to terms

• All terms, including monthly rent, late fees and other charges, may change with 30 days' written notice. You may end the agreement by written notice as described. Otherwise the change takes effect.

10. Disputes

• Optional arbitration: if you initial the Arbitration Provision (in an addendum), either party may choose neutral, binding, individual arbitration. You may decline it.
• Both parties waive trial by jury. Claims must be brought within one year.
• Military members or spouses must complete the military addendum (Servicemembers Civil Relief Act).

Privacy

Our full privacy policy is included in your rental agreement, sent via DocuSign. We use your information only to process your reservation or order and to contact you about it, and we never sell it. Card details are not stored on this website.

Information collected in the rental agreement

• Name, address, cell and alternate phone, identification, date of birth and email. Optional alternate contact details. People you authorize for access. Whether any stored items have a lien, a general description and the declared value of stored property. Payment card details if you choose to provide them.

How it's used, according to the agreement

• Contacting you: you consent to Storage X contacting you by phone, email or text message for purposes relevant to your account or services related to our business. Standard text/data rates from your carrier may apply.
• Notices: written notices may be sent to the email address on your agreement or by first-class U.S. Mail to your last known address. Keep your address and phone current (tell us within 10 days of a change).
• Authorized persons: people you list as authorized for access may, at our discretion, be given your gate code, unit number and account information.
• Payments: a card on file is charged for rent and fees as described above.
• Lien sales: sale information may be posted publicly at storagexllc.com/auctions.

This website

• Online reservation, waitlist, contact and Moving Help forms send the details you enter by email to Storage X, through a third-party form/email service.
• If online card payment is enabled, card details are entered in Square's secure form and are not stored on this website.
• Your cart is saved in your own browser (local storage) on this device.

Questions? Call (516) 613-2500 or email StorageXLLC@gmail.com.